C.A.R.E. (Catastrophic Aid for Real Estate) » News and Events

Michael Santos Quality Service Certified Agent

Jason DeBord — Thu, 19 Aug 2010 04:51:25 +0000

Michael Santos, President of Catastrophic Aid for Real Estate, has been recognized as the Quality Service Certified (QSC) Agent of the Month based on his extraordinary customer service provided to his clients in his role as a REALTOR® for Lyon Real Estate in Fair Oaks.

Below is the official press release:

Michael Santos Selected QSC Agent of the Month

Real estate professional, Michael Santos of Lyon Real Estate, Fair Oaks, CA. has received national recognition as Agent of the Month by Quality Service Certification, Inc. Michael was selected for this honor from among QSC’s 22,000+ members.

Singled out because of his extraordinary results from customer satisfaction surveys administered by Leading Research Corporation (LRC), Michael has attained a flawless record of consistently earning 100% client service satisfaction. He was granted the Quality Service Certified® Platinum status, representing the highest level of service achievement in the real estate industry. Earlier this year, Michael was recognized as one of the Best of the Business, an honor bestowed on the top 250 real estate service providers in North America.

Client feedback from the surveys becomes part of the agent’s credentials. An overall satisfaction rating is displayed on a consumer website (www.QualityService.org) where sellers and buyers have the ability to select a real estate professional based upon each agent’s validated record of service satisfaction.

“No professional achievement is as important as the delivery of exceptionally satisfying service, and the QSC status is the only recognition in the real estate industry based upon independently validated, measurable service quality and customer satisfaction results. 100% service satisfaction like Michael Santos has achieved is just awesome,” says Larry D. Romito, President of QSC.

Below is a letter from Larry Romito, President of QSC:

We are very pleased to announce that Michael Santos is being recognized as the QSC Agent of the Month for his extraordinary service and customer satisfaction. Michael has distinguished himself as a model of professional excellence from among the 22,000+ Quality Service Certified® real estate professionals.

During the past four years, Michael has earned 100% customer satisfaction and a perfect Customer Satisfaction Rating of 5.00 (excellence scale of 1-5). He is being featured on the Home Page of our member site (www.QualityCertified.org) A press release is attached. I hope you will join us in congratulating Michael on this well earned recognition. Congratulations to you, too.

In addition to the sales and growing customer base that Michael is developing under Lyon Real Estate, the level of service and satisfaction he delivers makes a powerful contribution to the prestige and recognized value of the Lyon Real Estate brand.

You may also find it interesting to visit Michael’s listing on the www.QualityService.org website. Here he offers consumers independent validation of his service quality and satisfaction including his service performance details and past customer comments. This form of transparency, accountability, independent validation and actual past customer comments are exactly what consumers are asking for and in perfect harmony with the new forces of social networking.

Again, congratulations to Michael… and you as well.

Best regards,
Larry D. Romito
President, CEO

Quality Service Certification, Inc.

Below are some responses from principals of Lyon Real Estate:

I thought you might want to know about a very successful Quality Service Certified Lyon Agent in the Fair Oaks Office who is getting national recognition this month.

His clients have given him perfect scores on over 20 escrows. Unheard of in our industry.

Clay Sigg, Senior Vice President/Managing Broker, Lyon Real Estate

Congratulations Michael on winning the extraordinary national recognition – QSC agent of the month – with 100% customer satisfaction and a perfect Customer Satisfaction Rating of 5.00!!

I am very impressed by the press release. It is incredibly amazing that you were able to keep all your customers satisfied in today’s challenging environment. We are so proud of what you have accomplished, and feel honored that you are on our team.

Cheers and enjoy your summer!

Jean Li, President Lyon Real Estate

Below is a statement from our own Michael Santos:

“I cannot overly emphasize how greatly my 5 Star Platinum and ‘Best in the Business’ QSC Ratings have enhanced my referral business.

I begin every client contact with an invitation to visit the QSC Website to review my current Quality Assurance Survey results. I then sign and have my clients countersign the Quality Service Guarantee which sets expectations that I will endeavor to meet or exceed, while we jointly set goals that I will hold my clients to as well; reinforcing my Team Approach to heightened expectations of Customer Satisfaction to every client, Buyer or Seller.

By utilizing the QSC program’s beautifully designed promotion materials as the basis of my Presentation Packages, I introduce and then continually reinforce my higher standards of excellence, thus my entire marketing approach has achieved a new level of success.

I have always believed that ours must be a ‘people first’ business; striving to earn positive results is the QSC program goal. The Quality Service Certification® must be earned AND maintained solely through the surveyed response of every client brought to a closed end. I find immense personal satisfaction in the recognition of my efforts, and I’m gratified that my clients agree.

Please let me take this opportunity to personally thank the superb staff at QSC for the terrific boost to my business through everything you provide.”

Michael Santos, Lyon Real Estate

Designing Dreams Charity Fashion Show

Jason DeBord — Thu, 05 Aug 2010 04:07:24 +0000

On August 7th, Tiana Vega in collaboration with Northern California Fashion PR Firm Couture Connection will join forces to co-produce their first annual Designing Dreams fashion show, benefiting the Sweet Dreams Foundation, a children’s charity based out of Folsom, CA.

This year’s beneficiary will be Aimee Milota, a local 8 year old girl living with Xeroderma Pigmentosum, a life threatening disease preventing her from ever being exposed to sunlight.

This first-class event will be held at The Memorial Auditorium, 1515 J Street Sacramento. Doors open at 6:00, runway starts at 7:00 pm. Join us for the largest fashion show in Sacramento’s history, and support a local charity and little girl who need our help!

Tickets are $20 General Admission/$30 at the door. VIP tickets can be purchased in advance for $50 or $60 at the door. Purchase online at: www.designingdreamsfashionshow.com or visit the box office: 1301 L. Street, Sacramento.

Lyon Golf Tournament to Benefit C.A.R.E.

Jason DeBord — Mon, 19 Jul 2010 19:47:35 +0000

Lyon Real Estate’s Charity Golf Tournament and Luncheon will benefit C.A.R.E.

The event will be held at Ancil Hoffman Golf Course on Thursday, September 3rd.

Click on the image below for the flyer for the event (PDF format):

Special thanks to Lyon Real Estate for supporting Catastrophic Aid for Real Estate!

Event Video from “An Evening with Baby Elle”

Jason DeBord — Wed, 30 Jun 2010 06:58:49 +0000

Below is a video from a special fundraiser held on Tuesday, June 29th at Azukar Restaurant at 1616 J Street in Sacramento. The event was put together by colleagues of Lyon Real Estate agent Steve Pop for his family and “Baby Elle”. More information can be found on our dedicated page for “Baby Elle” and her family’s efforts to treat her Junctional Epidermolysis Bullosa Herlitz through a clinical trial at University of Minnesota Medical Center. This was a very moving event and the turnout and generosity was overwhelming.

Click below to see photos from the event:

Event Photos from “An Evening with Baby Elle”

Event Photos from “An Evening with Baby Elle”

Jason DeBord — Wed, 30 Jun 2010 06:43:44 +0000

Below are photos from a special fundraiser held on Tuesday, June 29th at Azukar Restaurant at 1616 J Street in Sacramento. The event was put together by colleagues of Lyon Real Estate agent Steve Pop for his family and “Baby Elle”. More information can be found on our dedicated page for “Baby Elle” and her family’s efforts to treat her Junctional Epidermolysis Bullosa Herlitz through a clinical trial at University of Minnesota Medical Center. This was a very moving event and the turnout and generosity was overwhelming.

Click below to see video from the event:

Event Video from “An Evening with Baby Elle”

“Shamrock Bowl” Post Event Photos

Jason DeBord — Mon, 22 Mar 2010 04:24:11 +0000

Our second charity bowling tournament with net proceeds benefiting Catastrophic Aid for Real Estate (C.A.R.E.) was held on March 16th, 2010 and was a huge success. Participants had a great time and we raised over $1,000 to the benefit of our non-profit organization.

Below are photos from the event – click on any image below for a higher resolution version…

If you would like higher resolution versions of any of the photos above, please contact Jason DeBord at (916) 813-1797.

PCAR Monte Carlo Night – April 16, 2010

Jason DeBord — Mon, 22 Mar 2010 02:33:33 +0000

We are pleased to announce the PCAR Monte Carlo Night fundraiser, with proceeds going to C.A.R.E.

The event will be April 16th, 2010 @ 6:00PM at the Placer County Association of REALTORS in Rocklin.

Costs are $30/person and $50/couple or 10 tickets for $200.

Please click on the flyer below to download the PDF for more details:

“Lucky Shamrock” Bowling – March 16, 2010

Jason DeBord — Wed, 10 Feb 2010 07:47:36 +0000

We are pleased to announce our second bowling tournament, with net proceeds going to C.A.R.E.

This event, the “Lucky Shamrock” bowling tournament, will be on Tuesday, March 16th (the day before St. Patrick’s Day).

In November, with our first event, we sold out tickets to the one session in 24 hours (12 lanes with 4 bowlers per team, so 48 players). With this event, we will have two session in order to better try to accommodate the demand.

Session One will be from 9:30-11:30 and Session Two will be from 12:30-2:30 with a shared one-hour lunch in-between (note: Session Two SOLD OUT as of 02/19/02). Special thanks to MetroList for providing lunch for both sessions!

There are also other sponsorship opportunities. For more information, contact Jason DeBord at (916) 813-1797.

Please click on the flyer below to download the PDF for more details:

Photos and video from the last tournament can be found below:

Winter Wonderland Mixer – December 3, 2009

Jason DeBord — Thu, 03 Dec 2009 01:37:34 +0000

We are pleased to announce PCAR’s “Winter Wonderland Mixer” event, with proceeds going to C.A.R.E.

The event will be 5:00-8:00PM on Thursday, December 3rd.

Please see the flyer below for more details:

“12th Annual Chili Feed” Post Event Photos

Jason DeBord — Fri, 20 Nov 2009 18:28:05 +0000

Lyon Real Estate hosted its 12th Annual Chili Feed event in Fair Oaks this week, the net proceeds of which benefit C.A.R.E. (Catastrophic Aid for Real Estate) and Salvation Army CanTree. Tremendous thanks to all who supported and attended this event, which led to a fantastic result.

We had a fantastic turn out and participants had a great time. Based on preliminary estimates, we raised over $20,000 to the benefit the two non-profit organizations. A detailed announcement will be made soon.

Below are photos from the event – click on any image below for a higher resolution version…